Returns and Refunds
Should you choose to cancel or return products purchased you will be refunded for the goods at the price charged at the Checkout. Orders of products on reservation may be subject to different conditions that will be communicated by the Customer Service and will not be subject to returns or cancellation.
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date with proof of purchase. For your convenience, we provide a free pick-up service for all returns. Refunds are made back to the original payment method as per your order. Due to the nature of fast moving product and stock availability, we are unable to offer an exchange service. If you would like to replace your order with another we recommend you to place a new order to ensure stock is allocated for you. This will also allow us to provide a quicker delivery service so you can receive your replacement item sooner.
Unwanted products may be returned for a refund if they are returned in their original condition as sold and received.
Please note: the removal of labels, corks, capsules or cages will be taken as evidence of a product’s use by you; the product cannot be returned in these circumstances. Items must not show any sign of damage. Items received back in a non resalable condition will not be refunded.
If you believe your products are faulty, please contact our Customer Service.
This policy may be changed from time to time at our discretion.
You are entitled to cancel your order within 14 days of receipt. Please note: your right to cancel does not apply to products on reservation.
Once the products are returned to us, you will receive a full refund, excluding the original delivery costs. We will provide a free pick-up service.
To exercise this right, please contact our Customer Service. Please ensure that you state clearly that you wish to cancel, providing your order number, your contact details and details of the products you wish to cancel.
If an order has already been dispatched for delivery, please wait until you have received your order before exercising your return rights.
Refunds of Shipping and Duties
While we offer free pick-up services in case of returns and cancellations for all orders, the original delivery cost won’t be included in your refund. Please note: if you return an item, the taxes and import duties will be refunded to you if they were originally included in the purchase price. If they were not included, you will be responsible for reclaiming duty directly from your local Customs office.
Please contact our customer care at firstname.lastname@example.org for any order related inquiry.