Shipments

Your Foss Marai shipment

Foss Marai offers its clients a rapid, safe and advantageous shipping service.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and delivery area. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Your items are well-protected.

Deliveries will be carried out by third-party couriers. Our delivery options vary by shipping destination, by placing an order on the Website, you agree to the conditions of carriage of our delivery partners. Please refer to their website for full details.

The estimated delivery date of the products will be stated in the check out. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch, unless otherwise agreed (i.e. Magnum and Gift box, when available, are subject to specific delivery times, specified in the product page). We will try to ensure that your order is delivered by the estimated delivery date; however, there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for any losses caused as a result of such delay. Please note: there may be occasional delays with delivery due to busier periods such as Christmas. In such instances, our Customer Service can advise you further on the expected delivery date for your order.

If the parcel is returned to us by the courier and you request a re-delivery, an additional delivery will be charged to you.

If any parcel is refused by you, a courier dispatch and return fee will apply to the value requested by the courier.

If you decide to cancel the order due to a deadline not met and after a failed delivery attempt where you have not been there to sign for the delivery, a courier shipping cost will be incurred by you to the value applied to Foss Marai, which will be taken from the refund amount.

Please note: Upon receipt of your delivery before you sign for the parcel, if the package is damaged or if you think that your parcel has been tampered with, please ensure that you bring this to the driver's attention and sign for the parcel as damaged.

Any shortages, damages or incorrect items delivered must be reported within 48 hours of the parcel being signed for. To raise a claim, please send a message from our Customer Service.

Any incorrect items being returned back to us must be in their original packaging and exact condition as sold and received.

In case you authorise a delivery to a neighbour that is to be signed for by you, do so at your own risk.

Deliveries that are in dispute or are under courier investigation can take up to 7-working days for resolve, during this process no alternative products or refunds can be authorised until the courier investigation have been completed. If you request that your delivery is left in a safe place you do so at your entire risk. Any orders placed with our company will require a signature of receipt upon delivery with the driver to validate any possible claim.

If you wish to receive detailed information, please contact our customer service via email at the address customercare@fossmarai.com